WildPaws is committed to protecting and respecting your privacy. This policy (together with any other applicable terms) describes how any personal data you provide to us will be processed. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By visiting www.wildpaws.co.uk you are consenting to the practices set out in this policy.
For the purpose of the Data Protection Act 1998, the data controller is WildPaws, 56 Brattle Wood, Sevenoaks, Kent. TN13 1QU.
INFORMATION WE MAY COLLECT
Information you give us: this may be by filling in a form on our site or through correspondence via phone or email. This also includes information you provide on entering a competition, promotion or by placing an order on our site. The information given may include your name, contact information and payment details.
Information we collect about you: when you visit our site we may automatically collect: technical information: IP address, login information, browser type and version, time zone, browser plug-in types and versions, operating system and platform; information about your visit including the full URL clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources: we work closely with third parties and may receive information about you from them.
HOW WE USE THE INFORMATION WE COLLECT
Information you give to us: to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, goods and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about or other goods or services we feel may be of interest to you; to notify you about changes to our service; to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you: to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources: we may combine this information with information you give to us and information we collect about you. We may use this information for the purposes set out above.
DISCLOSURE OF YOUR INFORMATION
We may share your information with selected third parties including: suppliers and sub-contractors for the performance of any contract we enter into with you; advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; and analytics and search engine providers that assist us in the improvement and optimisation of our site. We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our
WHERE WE STORE YOUR PERSONAL DATA
All information you provide to us is stored on our secure servers or (in the case of payment information) those of our secure payment provider. Where you have chosen a password to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right at any time by emailing us at [email protected]. Our site may contain links to and from the websites of our suppliers, advertisers and others. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You have the right to delete your customer account and information held by us at any time.
You will only recive our newsletter if you have re-confirmed your subscription by 25th May 2018. You can subscribe to our newsletter via the pop-up box on our website. You have the right to opt-out at any time by clicking the unsubscribe box on the newsletter.
ACCESS TO INFORMATION
The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with this. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
Questions, comments and requests should be addressed to WildPaws, 56 Brattle Wood, Sevenoaks, Kent. TN13 1QU or email us at [email protected]
WildPaws, May 2018.