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Terms of Supply



This page (together with our Privacy Policy and Terms of Use) tells you information about us and the legal terms and conditions on which we sell any of the goods listed on our website to you.

These terms will apply to any contract between us for the sale of goods to you. Please read these terms carefully before ordering from our site. Please note that before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order from our site.


We operate the website We are WildPaws, 56 Brattle Wood, Sevenoaks, Kent. TN13 1QU.

Contacting us: to cancel a contract in accordance with your legal right, you just need to inform us via e-mail at [email protected] that you wish to cancel along with your order details. You may also cancel via post to 56 Brattle Wood, Sevenoaks, Kent. TN13 1QU. Your cancellation is effective from the date you send us the e-mail or post the letter to us. If you wish to contact us for any other reason, including because you have any complaints, you can contact us via email at [email protected].

Contacting you: if we have to contact you, we will do so by e-mail or post to the address you provide to us in your order.


Your use of our site is governed by our Terms of Use and we only use your personal information in accordance with our Privacy Policy. Please take the time to read these.

Our goods are made available on our site for purchase by consumers only. By submitting an order you confirm that you are a consumer and that you are at least 18 years old. If you are a business customer, please email us at [email protected] and we will be happy to discuss your requirements.

The images of the goods on our site are for illustrative purposes only. Your goods and any packaging may vary from that shown in images on our site.


Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order. Please take the time to read and check your order before committing to buy. 

After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.

We will confirm our acceptance of your order by sending you a dispatch confirmation email. The contract between us will only be formed once we send you the dispatch confirmation.

If we are unable to supply you with any goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the goods, we will refund you the full amount including any delivery costs charged as soon as possible.


We reserve the right to amend these terms without any prior warning. Every time you order from us, the terms in force at the time of your order will apply to the contract between you and us. Any amendments we make to these terms will not affect any order you have already submitted unless we are required to revise these terms to reflect any changes in relevant laws and regulatory requirements. If we do have to revise these terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes. If you opt to cancel, you will have to return (at our cost) any goods you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.


You have a legal right to cancel a contract under the Consumer Contracts Regulations 2013. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the goods, you can notify us of your decision to cancel the contract and receive a refund.

However, this cancellation right does not apply in the case of goods that are liable to deteriorate or expire rapidly or any goods which become mixed inseparably with other items after their delivery.

Your legal right to cancel the contract starts from the date of the dispatch confirmation. Your deadline for cancelling the contract is 14 days from the day you received the goods.

 If you cancel your contract we will:

(a) refund the price you paid for the goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop (such as by opening any sealed food containers). If we refund the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) refund any delivery costs you have paid.

(c) make any refunds due to you as soon as possible and in any event within the following deadlines:

(i) if you have received the goods: 14 days after the day on which we receive the goods back from you or

(ii) if you have not received the goods: 14 days after you inform us of your decision to cancel the contract.

  If you have returned the goods to us because they are faulty or mis-described, we will refund the price of the goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

We will make any refund to the credit card or debit card or PayPal account used by you to pay.

If the goods have been delivered to you before you decide to cancel your Contract:

(a) Then you must return it to us without undue delay and not any later than 14 days after the day on which you let us know that you wish to cancel the contract. 

(b) unless the goods are faulty or not as described, you will be responsible for the cost of returning the goods to us.

We are under a legal duty to supply goods that are in conformity with this contract. You have legal rights in relation to goods that are faulty or not as described. These legal rights are not affected by your right of return and refund or anything else in these terms.


Our dispatch confirmation will include an estimated timescale for delivery, this will be within 14 days of ordering. Occasionally our delivery to you may be affected by an event outside our control. 

Delivery of an order shall be completed when we deliver the goods to the address you gave us and they will be your responsibility from that time.

If we miss the 14 day delivery deadline for any goods then you may cancel your order straight away if you told us before we accepted your order that delivery within the delivery deadline was essential.

If you do not wish to cancel your order straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.


The prices of the goods will be as quoted on our site at the time you submit your order. We use our best efforts to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system.

Prices for our goods may change from time to time, but changes will not affect any order you have already placed.

The price of the goods does not include delivery charges. Our delivery charges are as advised on the site. 

You can only pay for goods using a debit card, credit card or by PayPal. Payment for the goods and all applicable delivery charges is to be made in advance and we will charge your debit card, credit card or PayPal account at the time you submit your order. In the event that we are unable to process or accept your order we will refund any amounts you have paid in advance in full.


We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.

We only supply the goods for domestic and private use. You agree not to use the goods for any commercial, business or resale purposes.

We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the Sale of Goods Act 1979 (title and quiet possession, description, satisfactory quality, fitness for purpose and samples); and

(d) defective goods under the Consumer Protection Act 1987.


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our control. This includes, but is not limited to, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications or transport networks.

If an event outside our control takes place that affects the performance of our obligations under a contract:

(a) we will contact you as soon as reasonably possible to notify you;

(b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. 

You may cancel a contract affected by an event outside our control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant goods you have already received and we will refund the price you have paid, including any delivery charges.


We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms. We will always notify you if this happens. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These terms, any contract for the purchase of goods through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Many thanks for taking the time to read through our Terms of Supply.

WildPaws, April 2018.

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